Shipping Policy

Last Updated: 12-11-2025

At Donsqra, every garment is crafted with care and precision, and we ensure your order reaches you safely and promptly. This Shipping Policy outlines how we process, ship, and deliver your purchases.

1. Order Processing

• All orders are processed within 2–4 business days after payment confirmation.

• Custom or made-to-measure garments may require additional time for tailoring. Estimated timelines will be communicated during order confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Locations

• We currently ship across India and to select international destinations.

• For international orders, delivery timelines and shipping charges may vary depending on location and customs regulations.

• If your region is not listed at checkout, please contact us at [Insert Email Address] for assistance.

3. Shipping Charges

• Shipping within India is complimentary on all orders above ₹[insert amount].

• A standard shipping fee may apply for orders below the threshold or for international deliveries.

• Final shipping charges will be displayed at checkout before payment.

4. Delivery Timelines

• Domestic Orders: Typically delivered within 5–10 business days after dispatch.

• International Orders: Usually delivered within 10–20 business days, depending on destination and customs clearance.

• Delivery timelines are estimates and may vary due to external factors such as courier delays, weather, or customs inspections.

5. Order Tracking

• Once your order is shipped, you will receive an email and/or SMS with your tracking number and a link to monitor your shipment’s progress.

• You can also check your order status in your Donsqra account dashboard (if applicable).

6. Packaging & Handling

• Each order is carefully packed to ensure your garments arrive in pristine condition.

• Our packaging reflects the Donsqra standard — elegant, sustainable, and secure.

7. Delays or Delivery Issues

• While we partner with reliable courier services, unforeseen delays can occur.

• If your order has not arrived within the estimated delivery window, please contact our support team at [Insert Email Address] with your order number for assistance.

8. Customs, Duties & Taxes (For International Orders)

• International shipments may be subject to customs duties or import taxes imposed by the destination country.

• These charges are the responsibility of the customer and are not included in the product price or shipping fee.

• Donsqra is not liable for delays caused by customs clearance.

9. Incorrect Address or Failed Delivery

• Please ensure your shipping address and contact information are accurate at the time of order.

• In case of failed delivery due to incorrect details or repeated delivery attempts, reshipping charges may apply.

10. Contact Us

For questions related to shipping, delivery timelines, or order tracking, please reach out to us at:
📧 info@donsqra.com
🌐 https://donsqra.com/