Refund and Returns Policy

Last Updated: 12-11-2025

At Donsqra, we take great pride in the craftsmanship and quality of our garments. Each piece is created with precision, designed to embody refinement and individuality. However, if your purchase does not meet your expectations, we are here to assist you with a smooth and transparent return or exchange process.

1. Eligibility for Returns

• You may request a return or exchange within 7 days of receiving your order.

• To be eligible, items must be:

  • Unworn, unwashed, and in their original condition

  • Accompanied by all tags, labels, and packaging

  • Free from alterations, stains, or damage

⚠️ Custom-made, tailored, or personalized garments are non-returnable unless they arrive damaged or defective.

2. Return Process

1. To initiate a return, please contact us at [Insert Email Address] with your order number, reason for return, and supporting images (if applicable).

2. Our team will review your request and share return instructions.

3. Once approved, the item must be shipped back to our address within 5 business days using a reliable courier service.

Please note: Items returned without prior approval may not be accepted.

3. Exchanges

• We offer exchanges for the same product in a different size or color, subject to availability.

• If the requested item is unavailable, you may choose another product or opt for a store credit.

4. Refunds

• Once we receive and inspect your returned item, you will be notified of the approval or rejection of your refund.

• Approved refunds will be processed within 7–10 business days to your original payment method.

• Shipping fees, customs duties, or taxes (if any) are non-refundable.

5. Non-Returnable Items

The following items cannot be returned or refunded:

• Made-to-measure or customized garments

• Gift cards or promotional items

• Items purchased during clearance or final sale

6. Damaged or Defective Products

If you receive a defective or incorrect product, please notify us within 48 hours of delivery.
We will arrange a replacement or a full refund after verification.

7. Return Shipping Costs

• For domestic orders, return shipping may be complimentary in select cases (e.g., defective items).

• For other returns, the cost of return shipping will be borne by the customer.

• International customers are responsible for all return shipping fees, customs duties, and related charges.

8. Store Credit

If you prefer, we can issue store credit equivalent to the returned item’s value, valid for future purchases on our website.

9. Contact Us

For any questions regarding returns, exchanges, or refunds, please contact our customer care team:
📧 info@donsqra.com
🌐 https://donsqra.com/